Effective Date: January 01, 2025

Last Updated: March 01, 2025

Welcome to Health Orbit Org. Your privacy is of utmost importance to us, and we are committed to safeguarding your personal data in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy outlines how we collect, process, store, and protect your data when you use our platform.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

1. Who We Are

Health Orbit Org is a UK-based healthcare technology platform that connects users with medical professionals and healthcare providers worldwide. We facilitate healthcare consultations, expert advice, and access to medical services.

Company Name: Health Orbit Org
Contact Email: info@healthorbit.org
Website: https://healthorbit.org/

If you have any concerns regarding this Privacy Policy, please contact us at info@healthorbit.org.

2. Information We Collect

We collect personal and non-personal data to provide and improve our services. The types of data we may collect include:

a) Personal Data

• Identity Information: Full name, date of birth, gender
• Contact Details: Email, phone number, address
• Health Information: Medical history, symptoms, prescriptions (only when voluntarily provided)
• Payment Information: Billing details (processed securely via third-party payment gateways)
• Account Credentials: Username, password (encrypted)

b) Non-Personal Data

• Technical Data: IP address, browser type, device information
• Usage Data: Website interactions, time spent, and pages visited
• Cookies & Tracking Information: To enhance website performance and user experience

c) Sensitive Health Data

We only collect health-related information when voluntarily provided for consultations. This data is processed with explicit user consent and only for the intended medical service.

3. Legal Basis for Processing

Under UK GDPR, we process personal data based on the following legal grounds:

• Consent: When you explicitly agree to provide health information
• Contractual Necessity: To deliver our services, such as booking consultations
• Legal Obligation: To comply with UK and international healthcare regulations
• Legitimate Interest: To improve services, ensure security, and prevent fraud

4. How We Use Your Information

We use your data only for the following purposes:

• To facilitate medical consultations and connect users with doctors
• To process appointment bookings and payments securely
• To enhance our services and personalize user experiences
• To comply with healthcare regulations and maintain patient safety
• To prevent fraud, cyber threats, and unauthorized access
• To send service-related notifications (opt-in for marketing emails)

We do not use your health data for advertising purposes or sell it to third parties.

5. Data Sharing & Disclosure

We may share your data only in the following circumstances:

a) With Healthcare Professionals

Your medical information may be shared with licensed doctors or healthcare providers for the purpose of consultations and treatments.

b) With Third-Party Service Providers

We use trusted third-party vendors to facilitate payments, IT support, and cloud storage. These providers must comply with strict data protection standards.

c) Legal & Regulatory Compliance

We may disclose data when required by law enforcement, regulatory authorities, or court orders, but only when legally compelled to do so.

d) Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred under strict confidentiality and in compliance with UK GDPR.

6. International Data Transfers

Since we operate globally, your data may be transferred outside the UK. In such cases, we ensure that:

• The recipient country meets UK data protection standards
• Standard contractual clauses (SCCs) are used for secure data transfers
• All data is encrypted and processed lawfully

7. Data Security Measures

We implement industry-standard security measures to protect your data, including:

• Data Encryption: Sensitive data is encrypted both in transit and at rest
• Access Controls: Only authorized personnel have access to patient records
• Regular Audits: We perform security checks to prevent breaches
• Anonymization: Where possible, we anonymize or pseudonymize user data

Despite these precautions, no system is 100% secure. We advise users to protect their credentials and report any suspicious activity.

8. Your Rights Under UK GDPR

You have the following rights concerning your data:

• Right to Access: Request a copy of your data
• Right to Rectification: Correct inaccuracies in your records
• Right to Erasure: Request deletion of your data (subject to legal retention obligations)
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Opt-out of data processing based on legitimate interests
• Right to Withdraw Consent: Withdraw previously given consent at any time

To exercise your rights, contact us at info@healthorbit.org.

9. Data Retention Policy

We retain your data only for as long as necessary:

• Health records: Retained as required by healthcare regulations
• Account information: Stored as long as the account is active
• Payment data: Retained for audit and compliance purposes

Once data is no longer required, it is securely deleted or anonymized.

10. Cookies & Tracking Technologies

We use cookies to:

• Improve website functionality
• Store user preferences
• Analyze website traffic

You can manage cookie settings through your browser or opt out of tracking.

11. Third-Party Websites

Our platform may contain links to third-party websites. We are not responsible for their privacy practices, and users are encouraged to review their policies.

12. Children’s Privacy

Our services are not intended for users under 13 years old. We do not knowingly collect data from minors without parental consent.

13. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. Continued use of our services indicates acceptance of the revised policy.

14. How to Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: info@healthorbit.org
Phone: 0208-340-8548

If you are unsatisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at https://ico.org.uk.

Legal Disclaimer

This Privacy Policy does not constitute legal advice. While we take all necessary precautions to comply with UK GDPR, users must exercise due diligence when sharing personal data.

By using our services, you acknowledge and agree to the terms outlined in this policy.